Tbajee App FAQ – All Your Questions Answered in One Place

No — only one Tbajee App account is allowed per mobile number. If multiple accounts are detected, all of them will be suspended and balances may be forfeited. For your own safety, keep one account per device.

Your Tbajee App account is activated instantly after OTP verification — no additional waiting required. Once you make a deposit, you can start playing right away.

On the Tbajee App login page, click "Forgot Password?" A 6-digit OTP will be sent to your registered mobile number. Enter the OTP to set a new password — the entire process takes under 3 minutes.

To change your email address or phone number, please contact Tbajee App support. A name change may require KYC verification. For security reasons, this information cannot be updated freely.

You can deposit and play without completing KYC. However, KYC verification is mandatory before your first withdrawal. Simply upload the front and back of your National ID card along with a selfie, and verification is completed within 24–48 hours.

To close your account, contact Tbajee App support. Make sure to withdraw any remaining balance before closing. You can also opt for self-exclusion under our responsible gaming policy.

Deposits via bKash or Nagad are usually credited to your Tbajee App wallet within 1–5 minutes. Bank transfers may take up to 1 hour. If you experience any issues, contact Support with your deposit slip.

No, Tbajee App does not charge any processing fee on deposits. However, your mobile banking provider (bKash/Nagad) may apply a small service charge as per their own policy.

The maximum daily deposit limit on Tbajee App varies by account level. For new accounts, it is typically up to BDT 50,000. Completing KYC increases your limit. Contact support for more details.

A 100% welcome bonus is automatically credited on your first deposit. Promotional bonuses are also available on subsequent deposits. Check the Promotions page for the latest offers.

Please wait 15 minutes first. If the deposit still hasn't arrived, contact Tbajee App Support with your transaction ID and a mobile screenshot. Issues are typically resolved within 24 hours.

The minimum withdrawal on Tbajee App is BDT 500. The maximum daily withdrawal limit depends on your account level and KYC status — generally up to BDT 100,000 per day.

Yes, wagering requirements must be met before bonus balance can be withdrawn. Your own deposited funds, however, can be withdrawn at any time. See the Promotions page or Terms & Conditions for wagering details.

For security reasons, withdrawals on Tbajee App are generally processed via the same method and number used for the deposit. To withdraw to a different number, please contact Support — additional verification may be required.

A "Pending" withdrawal typically changes to "Completed" within 15 minutes. If it remains pending for more than 1 hour, contact Tbajee App Support with your withdrawal ID for a quick resolution.

Rejection reasons are usually sent by email. Common causes include incomplete KYC, unmet wagering requirements, or an incorrect account number. Correct the issue and resubmit your request.

Yes, you can cancel an active bonus from your account settings. However, cancelling a bonus will also forfeit any winnings earned from it — only your real balance will remain.

Go to the "Bonus" section of your Tbajee App account. Each bonus displays a progress bar showing your wagering completion. Once it reaches 100%, the bonus becomes withdrawable.

Share your unique referral link with friends or contacts. When they register through your link and make their first deposit, BDT 500 will be credited to your account as a referral bonus.

Bonus validity varies by type: welcome bonus 7 days, free spins 3 days, reload bonus 7 days. Once expired, bonuses are automatically removed. Be sure to use any bonus you receive before it runs out.

Go to Account Settings > Security. Enable the "Two-Step Verification" option. An OTP will be sent to your mobile each time you log in. With 2FA active, no one can access your account even if they know your password.

Never. Under the Tbajee App Privacy Policy, members' personal information is never sold or shared with any third party. Please read our Privacy Policy page for full details.

Change your password immediately and enable 2FA. Log out any active sessions on unrecognized devices, then notify Tbajee App Support — action will be taken promptly.

Yes. All games on Tbajee App are RNG (Random Number Generator) certified, meaning results are completely random and cannot be manipulated. Independent third parties conduct regular audits.

Download the Tbajee App mobile app directly from our app page. Available for both Android and iOS. Enjoy biometric login and push notifications on the app.

If your internet connection drops during a game, it will pause automatically. You can resume once reconnected. For live bets, your bet remains active and the outcome is settled automatically.

Yes, many slots and casino games offer a demo mode, letting you learn the game without spending real money. Please note that winnings in demo mode cannot be withdrawn.

With live cricket betting on Tbajee App, you can place bets in real time while the match is in progress. Odds update every moment, with hundreds of markets available including match winner, top run-scorer, and over totals.